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How We Handle Your Privacy

When you open an account at hanabet link, we collect information needed to verify your identity, process deposits via DANA, OVO, GoPay and QRIS, and keep your account…

Data security built inTransparent retention rulesYour access, anytime
hanabet link How We Handle Your Privacy
GET IN TOUCH

Privacy Questions — Contact Our Team

If you have questions about your privacy, data access requests, or want to update your information, our support team is here to help. Reach out through any of these channels — we respond to privacy inquiries within 48 hours on business days.

Team online

Email Support

Send privacy questions to our data team at [email protected]. Include your account number and the specific information you're asking about so we can locate your records quickly.

Live Chat

Open our live chat from 09:00 to 23:00 Jakarta time, seven days a week. Our agents can explain how your data is used and connect you to our privacy officer if needed.

Account Settings

Log into your hanabet link account, navigate to Settings > Privacy, and request data export or deletion forms. Submit the form and we'll process your request within 14 calendar days.

HOW WE PROTECT YOU

Data Security, Cookies and Account Access

Your account security starts with encrypted passwords and two-factor authentication for withdrawals.

Encryption Standard

All deposits, withdrawals and personal details are encrypted using industry-standard TLS 1.2 or higher.

Session Cookies

We use cookies to keep you logged in and to learn which games you prefer.

Data Retention

Account data is kept for seven years after closure to meet regulatory requirements.

Third-Party Sharing

We share transaction details with DANA, OVO, GoPay and QRIS only to complete deposits and withdrawals.

Access Your Data

You can request a copy of all data we hold about you — go to Account Settings > Privacy >…

Delete Your Account

Request permanent deletion through Account Settings > Privacy > Close Account.

Frequently Asked Questions About Your Data

Your account closes but your data stays for seven years under financial regulations. If you request deletion, we remove personal details within 30 days — only transaction records needed for tax compliance remain stored. Email [email protected] if you want to know exactly what we're keeping.

Yes. Log into your account, go to Settings > Privacy > Cookie Preferences, and review every cookie we set. You can disable non-essential cookies there, though this may affect your game recommendations and login speed.

No. We do not sell or share your personal data with third parties except payment processors like DANA, OVO, GoPay and QRIS when you deposit or withdraw. Marketing partners see only anonymous, aggregated statistics.

Visit Settings > Privacy > Export Data in your account dashboard. We'll compile a file with your name, email, phone, account history, all transactions and device logs, then send it to your registered email within 14 days.

Your data is stored on encrypted servers in secure data centres where local law permits. All data in transit uses TLS 1.2 encryption. We conduct quarterly security audits and respond to suspected breaches within 24 hours by notifying affected players.

We log your IP address and device details when you log in to detect fraud and unauthorized access. This data is kept for 90 days then deleted, unless fraud investigation requires longer retention. You can see your recent login locations in Account Settings > Security.

Personal identifiers are deleted, but transaction records remain for seven years to comply with financial regulations and where local law permits. You cannot retrieve these records yourself, but you can request confirmation they exist by contacting [email protected].