Reference

Legal foundation for your account and your money

We built hanabet link around transparency so you always know where your account stands, how your data moves, and what happens when you withdraw.

Account security from day oneClear data and payment policiesDirect support for legal questions

Jelajahi Lobby Read FAQ

How we operate and what binds our service to you

hanabet link Service availability depends on jurisdiction. Users are responsible for checking local law before access.

hanabet link operates under the terms of service and privacy policies available in full when you open your account. Your deposits through DANA, OVO, GoPay and QRIS are handled by regulated payment partners; withdrawals are verified against your verified identity before funds clear. We retain account

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records and transaction history for regulatory periods, and we use cookies and device identifiers to keep your session safe and detect fraud. Where local law permits, we offer these services; access depends on local law. Our legal team monitors compliance across all markets we serve, and
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any change to terms is notified in advance.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach our legal and support teams directly

Questions about your rights, account status, or our policies do not go unanswered. We staff support across multiple channels and time zones so players in Jakarta, Surabaya and beyond can find help within hours. Each contact method is logged and escalated if needed so your legal inquiry gets the right attention.

Team online

Live Chat

Open the chat widget in your account or lobby. Our team responds to legal and policy questions in under 10 minutes during business hours.

Email Support

Send any legal or compliance question to our inbox. We reply within 24 hours with a clear explanation or escalation path.

Account Settings

Go to Settings > Legal & Compliance to review your data, download your records, or request changes to your profile.

HOW WE KEEP YOUR DATA SAFE

Data security, cookies and how long we keep your records

Your account password is encrypted at rest and in transit; every login is checked against our fraud detection.

Encryption & Tokens

All payment data is tokenised; only the payment partner sees your full card or bank details.

Cookies & Sessions

We use session cookies to keep you logged in safely. Non-essential cookies are optional; manage them in your browser settings.

Data Retention

Account records stay active while your account is open.

Your Data Rights

Request a copy, correct errors, or ask us to delete what is not legally required.

Fraud Detection

We monitor every transaction for unusual patterns. If we spot risk, we may pause your account and contact you directly…

Compliance Team

Our legal team reviews all policies quarterly. Any change is announced in advance; no surprises.

Your legal questions answered

We close your account within 48 hours of your request. All funds are returned via your original payment method. Account records are retained for regulatory periods, then deleted unless law requires longer.

DANA, OVO, GoPay and QRIS transactions use bank-level encryption. We never store your full payment details; only a secure token is kept in our system.

Yes. Go to Account Settings > Data Requests and select Download My Data. We send a full export—transactions, bets, winnings, personal info—within 5 business days.

Contact our support team via live chat or email. We'll review your account status and explain any restriction in writing within 24 hours. Appeals are handled by our compliance team.

All customer funds are held in segregated accounts, separate from operational funds. This protects your balance even if hanabet link faces business changes. Where local law permits, segregation is enforced.

We use session cookies (required for login security) and optional analytics cookies. Manage all non-essential cookies in your browser settings or contact support to disable them.

Transaction records and account data are retained for periods required by payment schemes and local law, typically 5–7 years. Personal details are deleted sooner unless law requires retention.

Legal foundation for your account and your money

Reach our legal and support teams directly

Live Chat

Email Support

Account Settings

Data security, cookies and how long we keep your records

Encryption & Tokens

Cookies & Sessions

Data Retention

Your Data Rights

Fraud Detection

Compliance Team

Your legal questions answered

01 What happens to my account if I request closure?

02 How is my payment information kept secure?

03 Can I download my account history and game records?

04 Who do I contact if my account is locked or restricted?

05 Are my winnings protected if the platform closes?

06 What cookies does hanabet link use and can I opt out?

07 How long do you keep my data after I close my account?

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